Access To Experts

Committed to Professional Support

Alien Technology is committed to providing rapid and effective support to its customers and partners. This includes providing product support for Alien hardware systems, a choice of warranty programs, and online access to firmware upgrades and applications materials. As with any product, please first confer with your point of purchase for support. If they are unable to assist, please complete the form below. All Alien support is now conducted electronically.

Please note, if you have not yet purchased a product, please complete the separate form here.
Also, please check the Downloads Page for the latest firmware and support documents before submitting a request to the Alien Helpdesk.
Online Support Request
Contact Alien Technology Corporation Helpdesk by submitting this form. Alien Technology Corporation welcomes your questions. Please fill out the following form completely so we may respond to you quickly with the best support possible. All fields are mandatory.
If you are requesting support for reader product, please have your reader’s model number, serial number and firmware revision ready before completing the form.


  • Web Support – please fill out the form to the left
  • Review our White Papers
  • Access our extensive Partners that can provide a system level solution – Please select Services from the top menu and then Partners or just click here.